Refund policy

Returns + Refunds

We want you to love your purchase. However if you change your mind, cushions (excluding custom orders) may be returned within 7 business days of receiving your order for a store credit. Wallpaper may not be returned.

Cushions must be returned in perfect condition in the same packaging you received them in. Return shipping is at the customers expense. The cushions remain the customer's responsibility until they have been safely delivered back to The Couturier.

The address for returns is:
RETURNS
The Cushion Couturier
69 Rutland Street
St Albans
Christchurch 8014

Please email becky@beckylee.co.nz to inform her you are returning your order.

The store credit will be issued after the returned cushions are inspected and will exclude the original shipping charge plus a 5% restocking fee.

Please note that damaged, used or soiled items are not eligible for refund, and all custom or made-to-order pieces are final sale.

Please ensure you read the product description thoroughly before purchasing so you understand if your cushion is made from a Vintage or Repurposed fabric, which may have imperfections such as crease lines or light fading. Any visible imperfections will be described in the product listing.

All cushions are carefully inspected prior to dispatch to ensure they meet our strict quality standards, however if you have concerns around the quality of your cushion, or believe it to be faulty, please email us within 7 days of receiving your cushion with clear photographs of what you believe to be the problem. If we agree that your item is faulty & needs to be returned please package in the original packaging with all tags still attached and return to us. The Item will be inspected upon arrival and will be repaired or replaced accordingly at our discretion.

In the situation where an item is damaged during shipping, please notify us immediately by emailing us so we can work on a solution.

Colour Accuracy

While every effort is made to represent colours correctly, please be aware that colours may appear differently from screen to screen. We are not able to guarantee that your computer monitor or screen will display colours accurately.

If you wish to ensure a precise colour match, please email us via the form on our contact page to discuss. It is possible to provide the closest colour match reference to Resene or Dulux NZ paint swatches to assist in your decision.

Workmanship Warranty

Becky Lee Interiors provides a 12 month warranty from the date of purchase against workmanship faults. This does not cover normal wear and tear, damage incurred during cleaning, fading, damage caused by pets or pulls to fabric from jewellery or clothing, crushing to velvet pile, or damage that occurs to the zip or stitching when removing or inserting an inner.

Becky Lee Interiors will assess each claim on a case by case basis and will have full discretion in determining the course of action to repair or replace any items deemed to be faulty.